1. Information We Collect
1.1. Personal Information: We may collect personal information such as your name, contact details, shipping address, and payment information when you create an account or place an order with us.
1.2. Order Information: We collect information about your orders, including the products you purchase, shipping preferences, and order history.
1.3. Communication: When you contact our customer support or communicate with us via email, we may collect and store the content of those communications.
1.4. Usage Data: We may gather usage data, including information about how you use our website, such as pages visited, links clicked, and interactions with our content.
2. How We Use Your Information
2.1. Order Fulfillment: We use your personal information to process and fulfill your orders, manage shipments, and provide customer support.
2.2. Communication: We may use your contact details to send order confirmations, shipping notifications, and important service updates.
2.3. Analytics: We analyze usage data to improve our website, services, and user experience.
2.4. Marketing: With your consent, we may use your email address to send promotional materials and special offers. You can opt-out of receiving these communications at any time.
3. Sharing Your Information
3.1. Service Providers: We may share your personal information with third-party service providers who assist us in fulfilling orders, processing payments, and improving our services.
3.2. Legal Compliance: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights and safety.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
5. Your Choices
5.1. Account Settings: You can review and update your account information by logging into your Cold Chain 3PL account.
5.2. Marketing Communications: You can opt-out of marketing emails by following the unsubscribe instructions provided in the emails or by contacting us directly.
6. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or store personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to have it removed.
Thank you for choosing Cold Chain 3PL for your frozen e-commerce fulfillment needs, and we assure you that your privacy is our priority.