Terms of Service

Welcome to Cold Chain 3PL! We are thrilled to have you as a valued customer and appreciate your interest in our E-Commerce Fulfillment Services. Before you proceed, we kindly ask that you read and understand the following Terms of Service (“Terms”) that outline the terms and conditions governing your use of our services. By using our services, you agree to be bound by these Terms.

1. Services Overview

Cold Chain 3PL specializes in E-Commerce Fulfillment Services with a focus on Frozen Shipping. Our team of experts operates from three strategically located frozen e-commerce fulfillment centers across the United States, allowing us to provide your customers with the fastest cold delivery service possible. We proudly offer 2-day shipping to the majority of locations within the country.

2. Customer Responsibilities

2.1. Account Setup: To utilize our services, you must create an account with Cold Chain 3PL. You are responsible for providing accurate and up-to-date information during the registration process.

2.2. Shipping Requirements: You are responsible for ensuring that your products are properly packaged and labeled according to our shipping guidelines. Failure to comply may result in shipping delays or additional fees.

2.3. Compliance: You agree to adhere to all applicable laws and regulations governing the shipment of goods, including but not limited to, restrictions on restricted or prohibited items.

3. Fees and Payments

3.1. Service Fees: Our service fees for E-Commerce Fulfillment Services are outlined in our pricing schedule, which is available upon request.

3.2. Payment: You agree to pay all applicable fees associated with the use of our services. Payment terms and methods are detailed in the invoice provided to you.

4. Shipping and Delivery

4.1. Delivery Times: We strive to provide 2-day shipping to most locations within the United States. However, delivery times may vary based on factors beyond our control, such as weather conditions and carrier delays.

4.2. Tracking: You will receive tracking information for each shipment, allowing you to monitor the status of your orders.

5. Intellectual Property

You acknowledge that Cold Chain 3PL retains all rights, title, and interest in any intellectual property associated with our services, including but not limited to trademarks, logos, and proprietary software.

6. Limitation of Liability

To the extent permitted by law, Cold Chain 3PL shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services.

7. Termination

You may terminate your account at any time by providing written notice to Cold Chain 3PL. We reserve the right to terminate your account or suspend our services if you violate these Terms or engage in any unlawful activities.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of [State], without regard to its conflict of law principles.

9. Changes to Terms

Cold Chain 3PL reserves the right to modify or update these Terms at any time. Any changes will be communicated to you through our website or via email.

By using Cold Chain 3PL’s E-Commerce Fulfillment Services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you have any questions or concerns, please contact our customer support team at [contact information].

Thank you for choosing Cold Chain 3PL for your frozen e-commerce fulfillment needs!